Online Reputation Management
Search engines make the process of retrieving information from the Internet easy—so easy, that you can even look up what customers have to say about your business. There are online blogs, forums, and review portals that are sure to have customer feedback regarding your business; some will be positive, and others will be positively scathing. If you can easily find such terrible feedback on the Internet, your other customers can, too. It goes without saying that if your prospects come across such negativity, they might avoid your business for another.
To better understand and respond to your customers’ feedback, you can rely on OnlineMarketingTree’s online reputation management service. Through our service, you can closely follow what your customers have to say, and immediately respond to criticism before it escalates and alienates more prospects.
What is Online Reputation Management?
Online reputation management is a service that entails the monitoring and management of a particular presence on the Web, such as yours. It employs a variety of strategies to minimize the effects of negativity against your business while promoting good reviews on the Internet. It requires knowledge of the latest trends online and familiarity with the way search engines work—two things that OnlineMarketingTree is very good with.
Why Would You Need this Service?
Since search engines make information retrieval so much simpler for users, it is no surprise that customers use them to find out more about a business and its products or services. Savvy customers will want to read consumer reviews and the like over the Web before making an actual purchase. Positive reviews will naturally push them toward buying, while criticism might turn them away. If you do not have a way to mitigate the effects of critiques and depreciations, you might be losing more customers.
If your business’ online reputation takes a hit, do not worry; we have the solutions to your problem. Our approach is comprehensive so that we can properly address your concerns and deal with reputation threats before they result in irreparable damage.
Our ORM services include:
- Review building – If there are positive reviews about your business and its products or services, then we will collect them and post them on authoritative web properties. Through this, we can push down negative reviews and remarks about your business on search engines while highlighting the better aspects of your business.
- SMO profile creation and optimization – If you do not have a presence on social media, we will help you set one up. With the profile, we can optimize your presence, engage your customers, reply to feedback, participate in discussions, and much more. Building your brand using social media is a great counter to critique and improves your business’ public relations.
- Social media boosting – This service is an expansion of the previous one in that it further improves upon your current social media account. Allow us to post updates for your profiles, and even help you gather more online followers for your business.
- Other services – We can also conduct other related services such as research and analysis of your online presence, analysis of your competitors’ backlinks, and content creation. Through a careful assessment of your online real estate, we can plan a marketing campaign based on the current strengths of your business to serve as a foil to any poor customer evaluation or feedback. We want to give your business a fair chance to appeal to other customers, and we will do so with the best of our abilities.
To find out more about OnlineTreeMarketing’s services, call us at 214-613-5799 or visit our Contact page and fill out the form.